Effective Date: June 14, 2026

At Novaniche Pets, a division of Novaniche Products, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products.

Information We Collect

We may collect personal information that you voluntarily provide when you:

  • Create an account
  • Place an order
  • Subscribe to our newsletter
  • Contact customer support
  • Participate in promotions or surveys

The information we collect may include:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Payment information
  • Order history

We may also automatically collect certain information about your device and website usage, including:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on our website
  • Referral sources

How We Use Your Information

We use the information we collect to:

  • Process and fulfill orders
  • Provide customer support
  • Improve our products and services
  • Send order confirmations and updates
  • Respond to inquiries
  • Prevent fraud and unauthorized transactions
  • Send promotional communications when permitted by law

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve user experience, analyze website traffic, and personalize content. You may choose to disable cookies through your browser settings, although some website features may not function properly.

Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

We may share information with trusted service providers who assist us in operating our business, including:

  • Payment processors
  • Shipping carriers
  • Website hosting providers
  • Marketing service providers
  • Analytics providers

These third parties are required to protect your information and use it only for authorized purposes.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Object to certain data processing activities
  • Withdraw consent where applicable

To exercise these rights, please contact us using the information provided below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites. We encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that information from a child has been collected, we will take appropriate steps to remove it.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will become effective immediately upon posting on this page. We encourage you to review this policy periodically.

Contact Us

If you have any questions regarding this Privacy Policy or our data practices, please contact us:

Novaniche Pets
A Division of Novaniche Products

Office Address:
7111 Harwin Dr.
Houston, TX 77036

Warehouse Address:
13411 Redfish Ln
Stafford, TX 77477

Phone:
(409) 234-9396

Email:
hello@novaniche-outdoor.com

Purchasing Department:
purchase@novaniche-outdoor.com